American Airlines Review

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American Airlines Review: American Airlines Pros & Cons

American Airlines (aa.com) is an extremely popular airline store which competes against other airline stores like Southwest, Allegiant Air, Spirit Airlines, Frontier Airlines and United Airlines. Based on our in-depth American Airlines review, when compared to its competitors, American Airlines ranks as the the #1 top-performing brand in its category. Read the full Aa.com review below for more details.

  • Free cancellation policy: Does each store have a free change or cancellation policy?
  • Online check-in: Does each store offer online check-in? Does each store offer check-in via online or mobile app?
  • Free checked baggage policies: Does each store offer free checked bags? Can I check bags for free when I fly with each store?
  • Inflight meals: Does each store serve meals on their flights? Are there inflight meals served on each store flights?
  • Pre-assigned seating: Can I choose my seat when I book my ticket with each store? Does each store offer pre-assigned seating?
  • Inflight entertainment: Does each store have inflight entertainment? Does each store offer inflight movies or other entertainment?
  • Inflight wi-fi: Does each store offer inflight wifi? Is there inflight Wi-Fi on each store flights?
  • Power outlets: Does each store have power outlets on their planes? Can I charge my devices on each store flights?
  • Price point: How expensive is each store? How much does each store cost vs. competitors?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
  • International shipping: Does each store ship internationally? each store international shipping?
  • Curbside pickup: Does each store have curbside pickup? Does each store have in-store pickup?
  • Ship to store: Does each store does ship to store? Can I ship items to each store to pick up in-store?
  • PayPal: Does each store accept PayPal? each store PayPal support?
  • Debit & prepaid cards: each store debit card support? Does each store take debit cards?
  • Google Pay: Does each store accept Google Pay? Does each store accept Google Pay?
  • Apple Pay: Does each store accept Apple Pay? Does each store accept Apple Pay?
  • Amazon Pay: Does each store accept Amazon Pay? Does each store take Amazon Pay?
  • Bitcoin: Does each store accept Bitcoin? Does each store take Bitcoin for payment?
  • Shop Pay: Does each store accept Shop Pay? Does each store take Shop Pay?
  • Alipay: Does each store accept Alipay? Does each store take Alipay?
  • Official coupons page: Does each store have an official coupons page? Does each store maintain its own coupon page?
  • AARP discounts: Does each store offer discounts to AARP members? Does each store have an AARP discount policy?
  • Military discounts: Does each store offer a military discount? each store military discount?
  • Student discounts: Does each store have a student discount? Does each store have a student discount?
  • Price matching: Does each store price match? each store price matching?
  • Birthday discounts: each store birthday discount? Does each store give birthday discounts?
  • Senior discounts: each store senior discount? Does each store have a senior discount policy?
  • Teacher discounts: Does each store give discounts to teachers and educators? Does each store give discounts to teachers and educators?
  • Competitor coupons: Does each store accept competitors' coupons? Does each store take competitor coupons?
  • Front-line worker discounts: Does each store offer discounts to front-line workers? Does each store offer discounts to essential workers?
  • Coupon stacking: Does each store support coupon stacking? each store coupon stacking?
  • Sales events: Does each store ever have sales or promotional events? How often does each store have sales events?
  • Black Friday Ads Page: Does each store have a Black Friday Ads page? Does each store have a Black Friday Ads page?
  • Cyber Monday sales: Does each store have a Cyber Monday ad this year? Does each store have a Cyber Monday ad this year?
  • Gift cards: Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
  • Loyalty programs: each store loyalty or rewards program? Does each store offer a loyalty or rewards program?
  • White-glove delivery: Does each store offer white-glove delivery and assembly? Does each store offer in-home delivery services?
  • Live chat: Does each store offer live chat support? each store's live chat support?
  • Contact information: How does I contact each store? How to contact each store?
  • Social media pages: each store social media pages? List of each store's social media pages?
  • Affirm financing: Does each store accept Affirm financing? each store Affirm financing support?
  • Afterpay financing: Does each store accept Afterpay financing? Does each store take Afterpay financing?
  • Sezzle financing: Does each store accept Sezzle financing? Does each store support Sezzle financing?
  • Klarna financing: Does each store accept Klarna financing? Does each store take Klarna for financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each store take QuadPay?
  • Bread financing: Does each store accept Bread financing? Does each store offer Bread as a financing option?
  • Splitit financing: Does each store accept Splitit financing? each store Splitit financing support?
  • Layaway programs: Does each store offer layaway programs? What is each store's layaway policy?
  • GreenSky: Does each store accept GreenSky financing? each store GreenSky financing support?
  • Snap Finance: Does each store accept Snap Finance? each store Snap Finance support?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each store have an influencer marketing program? Does each store use influencer marketing?
  • Affiliate marketing: each store affiliate program? Does each store offer an affiliate program?
  • Environmentally conscious: Is each store an environmentally conscious brand? each store eco-friendly?
  • Diversity commitment: Is each store committed to racial equity? Has each store taken concrete steps towards fighting racial injustice?
  • Pet policy: Does each store allow pets on the plane? Does each store allow dogs, cats, and other pets on the plane?
  • Partner airlines: Does each store have partner airlines? Can I transfer miles from each store to another airline?
  • Nurse discounts: each store nurse discounts? Does each store have any discounts for nurses?
  • Government worker discounts: each store government worker discount? Does each store offer any discounts for government workers?
  • Ethical practices: Is each store considered an ethical brand? Does each store use ethical practices?

American Airlines' strengths are:

  • Offers free cancellation policies details
  • Offers online check-in policies details
  • Offers free checked baggage policies details
  • Offers inflight meal services details
  • Offers pre-assigned seating policies details
  • View 15 more strengths

Knoji has 50 American Airlines reviews and ratings as of November 25, 2020. Knoji editors and the Knoji shopper community have reviewed American Airlines and compared it against 0 top brands, reviewing American Airlines based on product and store features such as free cancellation policies, online check-in policies and free checked baggage policies. Knoji reviews and ranks Aa.com and other airline stores based on how many features each offers and based on a 5-star rating scale. Based on these factors and 50 American Airlines reviews, American Airlines earns an overall score of 4.9 out of 5.0 points. American Airlines offers 3 total features such as free cancellation policy, online check-in and free checked baggage policies. American Airlines''s review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

American Airlines Customer Reviews (2)

American Airlines FAQ

Pricing & Discount Policies

Does American Airlines maintain its own coupon page?

Does American Airlines have an AARP discount policy?

American Airlines military discount?

Does American Airlines have a student discount?

Does American Airlines price match?

Does American Airlines give birthday discounts?

Does American Airlines have a senior discount policy?

Does American Airlines give discounts to teachers and educators?

Does American Airlines accept competitors' coupons?

Does American Airlines support coupon stacking?

Does American Airlines ever have sales?

Does American Airlines have a Black Friday Ads page?

Does American Airlines have a Cyber Monday ad this year?

Shipping & Returns Policies

Does American Airlines offer free returns? What's their exchange policy?

Does American Airlines ship internationally?

Does American Airlines have curbside pickup?

Payment Options

American Airlines PayPal support?

Does American Airlines take debit cards?

American Airlines Google Pay?

Does American Airlines accept Apple Pay?

Does American Airlines accept Amazon Pay?

Does American Airlines take Shop Pay?

Does American Airlines accept Alipay?

Financing Options

Does American Airlines accept Affirm financing?

Does American Airlines accept Afterpay financing?

Does American Airlines accept Sezzle financing?

Does American Airlines accept Klarna financing?

Does American Airlines accept QuadPay financing?

Does American Airlines offer Bread as a financing option?

American Airlines Splitit financing support?

Does American Airlines accept GreenSky financing?

Does American Airlines accept Snap Finance?

Customer Service Features

Does American Airlines accept gift cards or e-gift cards?

Does American Airlines offer a loyalty or rewards program?

American Airlines' live chat support?

How to contact American Airlines?

List of American Airlines's social media pages?

Website Features

Does American Airlines have a valid privacy policy? Is their website secure?

Product & Service Features

Does American Airlines have a free change or cancellation policy?

Does American Airlines offer online check-in?

Can you check bags for free when you fly with American Airlines?

Does American Airlines serve meals on their flights?

Can I choose my seat when I book my ticket with American Airlines?

Does American Airlines have inflight entertainment?

Does American Airlines offer inflight Wi-Fi?

Can I charge my devices on American Airlines flights?

How much does American Airlines cost vs. competitors?

Marketing Programs

Does American Airlines offer an affiliate program?

Other Features

What is American Airlines's pet policy?

Can I transfer miles from American Airlines to another airline?

Does American Airlines use ethical practices?

aa.com
Rated 4.9 - 50 reviews
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About American Airlines

American Airlines is a large company operating the e-commerce site aa.com. American Airlines sells its products and services in the airlines industry. American Airlines is a less active brand when it comes to discounting and offering coupons. American Airlines has good ratings among shoppers on Knoji, with 50 ratings and an average rating of 3.2 stars. American Airlines scores very well compared to other brands in the airlines industry, providing 21 e-commerce features to better serve its customers.

American Airlines' Review Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Our review: American Airlines offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. American Airlines free returns & exchanges review
International Shipping:
No
Our review: It appears that American Airlines may not offer international shipping currently. Aa.com international shipping review
Curbside Pickup:
No
Our review: It appears that American Airlines may not offer curbside pickup currently. Aa.com in-store pickup review
Payment Options
PayPal:
No
Our review: It appears that American Airlines may not accept PayPal currently. American Airlines PayPal support review
Debit & Prepaid Cards:
No
Our review: It appears that American Airlines may not accept debit & prepaid cards currently. Aa.com debit & prepaid card support review
Google Pay:
No
Our review: It appears that American Airlines may not accept Google Pay currently. American Airlines Google Pay support review
Apple Pay:
No
Our review: It appears that American Airlines may not accept Apple Pay currently. Aa.com Apple Pay review
Amazon Pay:
No
Our review: It appears that American Airlines may not accept Amazon Pay currently. American Airlines Amazon Pay review
Shop Pay:
Our review: Our team is still researching American Airlines' Shop Pay support. Check back soon for update. Aa.com Shop Pay review
Alipay:
Our review: Our team is still researching American Airlines' Alipay support. Check back soon for update. Aa.com Alipay review
Pricing & Discount Policies
Official Coupons Page:
No
Our review: It appears that American Airlines may not offer official coupons page currently. American Airlines official coupons support review
AARP Discounts:
No
Our review: It appears that American Airlines may not offer AARP discounts currently. American Airlines AARP discounts review
Military Discounts:
No
Our review: It appears that American Airlines may not offer military discounts currently. American Airlines veteran's discount policies review
Student Discounts:
Yes
Our review: American Airlines runs a student discount program for current students. Save up to 40% on American Airlines through their student discount program. Program details are available on their student discounts page. American Airlines student discounts review
Price Matching:
No
Our review: It appears that American Airlines may not offer price matching currently. Aa.com price adjustment policies review
Birthday Discounts:
No
Our review: It appears that American Airlines may not offer birthday discounts currently. Aa.com birthday discounts review
Senior Discounts:
Yes
Our review: American Airlines offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at aa.com. See program details on their senior discounts page. American Airlines senior discounts review
Teacher Discounts:
No
Our review: It appears that American Airlines may not offer teacher discounts currently. American Airlines teacher discount policies review
Competitor Coupons:
No
Our review: It appears that American Airlines may not accept competitor coupons currently. Aa.com competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that American Airlines may not allow coupon stacking currently. Aa.com coupon stacking policies review
Sales Events:
Yes
Our review: American Airlines runs a clearance and promotions page on their website. Check the official American Airlines sales page for the latest discounted prices and sales directly from American Airlines Aa.com sales and promotions review
Black Friday Ads Page:
No
Our review: It appears that American Airlines may not offer Black Friday Ads Page currently. American Airlines Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that American Airlines may not offer Cyber Monday sales currently. American Airlines Cyber Monday page review
Customer Service Features
Gift Cards:
Yes
Our review: American Airlines offers gift cards and discounted gift cards during special promotional events. Find gift cards for American Airlines. with their gift card program. See policies and program details on their gift cards page. American Airlines gift cards review
Loyalty Programs:
No
Our review: It appears that American Airlines may not offer loyalty programs currently. American Airlines loyalty programs review
Live Chat:
Our review: Our team is still researching American Airlines' live chat support. Check back soon for update. Aa.com live chat review
Contact Information:
Yes
Our review: American Airlines offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. American Airlines contact information availability review
Social Media Pages:
Yes
Our review: American Airlines offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. American Airlines social media presence review
Financing Options
Affirm Financing:
No
Our review: It appears that American Airlines may not accept Affirm financing currently. Aa.com Affirm financing review
Afterpay Financing:
No
Our review: It appears that American Airlines may not accept Afterpay financing currently. American Airlines Afterpay financing support review
Sezzle Financing:
No
Our review: It appears that American Airlines may not accept Sezzle financing currently. American Airlines Sezzle financing support review
Klarna Financing:
No
Our review: It appears that American Airlines may not accept Klarna financing currently. Aa.com Klarna financing support review
QuadPay Financing:
No
Our review: It appears that American Airlines may not accept QuadPay financing currently. American Airlines QuadPay financing support review
Bread Financing:
No
Our review: It appears that American Airlines may not accept Bread financing currently. American Airlines Bread financing review
Splitit Financing:
No
Our review: It appears that American Airlines may not accept Splitit financing currently. American Airlines Splitit financing review
GreenSky:
Our review: Our team is still researching American Airlines' GreenSky financing support. Check back soon for update. Aa.com GreenSky review
Snap Finance:
Our review: Our team is still researching American Airlines' Snap Finance support. Check back soon for update. Aa.com Snap Finance review
Website Features
Website Security & Privacy:
Yes
Our review: American Airlines offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Aa.com website security & privacy policies review
Marketing Programs
Affiliate Marketing:
Yes
Our review: American Airlines does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. American Airlines affiliate marketing review
View all features

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